A To Z Guide

Please see our Disabled Services A-Z Guide for information regarding accessibility.

Barclays Center is proud to be partnered with New York Marriott at the Brooklyn Bridge located only 1.3 miles from the arena. Click here to book your overnight stay at the Official Hotel of Barclays Center.

The TEAM Store offers the largest selection of officially licensed merchandise featuring Brooklyn Nets gear. The TEAM Store hours of operation are Monday-Friday 10am-6pm. Hours will vary on Saturday, Sunday, and event days.

Barclays Center is located at 620 Atlantic Avenue Brooklyn, NY 11217.

Barclays Center is easily accessible from J.F.K. International Airport and LaGuardia Airport. You’ll find directions to the arena on our Getting Here page.

For safety, and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed for the safety of all Guests.

Barclays Center and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. In addition to our responsible alcohol service guidelines below, Barclays Center offers a designated driver program at most major sporting events.
Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

• Barclays Center reserves the right to deny entry to guests who appear to be impaired.
• Alcoholic beverages will not be served in containers larger than 24 ounces.
• There shall be a maximum limit of two alcoholic beverages sold to each Guest, per purchase, per valid ID.
• All Guests who appear to be younger than the age of thirty (30) will be asked to show positive identification prior to being served alcoholic beverages.
• Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card.
• Barclays Center reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises.
• Barclays Center and its food and beverage concessionaires will implement ongoing responsible alcohol management T.E.A.M (Techniques for Effective Alcohol Management) training sessions for its serving staff.
• Guests must discard alcoholic beverages prior to exiting the building.

The sale and service of all alcoholic beverages will cease at specific times during events, at times related to the game clock or the duration of the event for all general concession areas, mini restaurants, in-seat service areas, and portable bars in accordance with the following:

• Basketball: Beginning of the 4th Quarter
• Concert: one hour prior to the end of the performance
• Hockey: 12-minute mark of the 3rd period

Alcohol service can also be discontinued at the discretion of management.

Animals are not allowed in Barclays Center; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Please be advised Barclays Center reserves the right to exclude Service Animals which act in “out of control” manners. If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

To place requests for in game announcements during Brooklyn Nets Basketball regarding birthdays, anniversaries, proposals etc. please email GuestServices@BarclaysCenter.com. Your request will be forwarded to the appropriate persons.

Barclays Center is equipped with a "Listen" assisted listening device (ALD) system. Receivers are available for all events and are provided free of charge with a valid form of identification from the Guest Services Center located on the Main Concourse.

There are a total of seven ATMs in Barclays Center. There are five located on the Ticketmaster Main Concourse of the arena conveniently located at all four corners of the building and one additional in the GEICO Atrium. In addition, there are two located on the Metro PCS Upper Pavilion. 

Barclays Center does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location.

Baby changing tables are located in every restroom throughout the arena with the exception of the restroom amenities located on the event level.

Baby bags, plastic bottles, and formula are permitted into the building. Should the bag become an obstruction due to its size, guests may be asked to check the bag in to the Ticketmaster Main Concourse Brooklyn Marriott Guest Services Center.

Bags must be 18”x14”x10” to be permitted into the building. Oversized bags, i.e. backpacks, suitcases, beach bags, etc. will be prohibited from entry into the arena.

Guests who are seeking access backstage and/or to the event level may do so only with the proper credential. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Barclays Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Whistle Policy, which requires guests to refrain from accessing their seats until the ball/puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.

There is a large plaza space designated for bicycle parking located on the Southeast corner of Barclays Center grounds near the EmblemHealth Dean Entrance. Barclays Center will not be held responsible for lost/stolen items, however Barclays Center will provide security surveillance of the bike parking facility for Nets games and other large events.

Guests are welcome to bring their personal binoculars for most events at Barclays Center.

Tickets and information for Barclays Center events are available online by clicking on our Events and Ticketing page on our website, www.barclayscenter.com. To purchase tickets, please visit Ticketmaster at www.ticketmaster.com or call 1-800-745-3000.

       Non-Event Day Hours of Operation:
       Monday-Friday 10am-6pm

Box Office hours of operation will vary weekends and event days.

Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted inside Barclays Center at any time. Video recording devices, audio recording devices, monopods, bipods and tripods are also not permitted. Video recording on any device and/or flash photography is prohibited at all times.

This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.
 

In the rare event that a Barclays Center event is cancelled or postponed, please visit the specific event page or email GuestServices@BarclaysCenter.com for more information.

Barclays Center has teamed up with Caption Colorado to provide convenient and easy access to all in arena announcements and emergency announcements made on the Public Address System. This mobile based system allows any guest with an iPhone or Smart Phone to view real time Public Address announcements broadcasted in the arena on their phone.

The service is intended for the hearing impaired community, but will be available to all guests. Phones are provided free of charge with a valid form of identification. Visit the Brooklyn Marriott Guest Services on the Ticketmaster Main Concourse for more information.
 

For all sporting events and most concerts, children up to 34” in height may enter Barclays Center free of charge, but must share a seat with an accompanying ticketed adult. Any child that does not meet this height requirement will require a ticket to enter the arena and must occupy their ticketed seat only.

Please note that some shows (especially those intended for children) will have a different policy and may require all children to have a ticket.

Barclays Center does not provide an area to check coats or personal belongings. Barclays Center is not responsible for any property that is lost, stolen, or damaged.

Barclays Center is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.
• Guests will not smoke in the venue. Barclays Center is a non-smoking venue and property.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
•  NO re-entry will be allowed.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member or anonymously through our texting system.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!
 

During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center, located on the Ticketmaster Main Concourse or with any Guest Services employee. After an event, please email GuestServices@BarclaysCenter.com to give feedback.

Barclays Center offers a wide variety of food and beverage items for our guests' enjoyment. We are proud to offer gluten free and kosher options. No outside food or beverages will be allowed.

Barclays Center Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, contact GuestServices@BarclaysCenter.com. Most e-mails will receive a return reply within 48 hours. 

Please visit our Getting Here page for assistance in traveling to the Barclays Center.

Please visit our Disabled Services A-Z Guide for a complete list of services offered to guests with special needs.

All Guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected Guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game/event
• Violation of Barclays Center’s event policies
• Violation of the local, state, and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throw, discharge, or launch any liquid substance or objects
• Willfully and maliciously disturbing another Guest / employee with loud and unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Barclays Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

There will be two zones designated for drop off/pick up located along Atlantic Avenue outside of the VIP Entrance and Atlantic Avenue Entrance. There is one additional zone located along Flatbush outside of the Main Entrance.

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Barclays Center. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

For employment opportunities at the Barclays Center with Brooklyn Sports & Entertainment, Brooklyn Nets Basketball, Levy Restaurant, or AEG, please visit www.brooklynbarclayscenterjobs.com. 

• GEICO Atrium: Corner of Flatbush Avenue and Atlantic Avenue
• EmblemHealth Atlantic Entrance: Northeast corner of arena on Atlantic Avenue
• EmblemHealth Dean Entrance: Southeast corner of arena on Dean Street
• Calvin Klein VIP Entrance: Northwest corner of arena on Atlantic Avenue

All guests entering the arena are subject to security screening, visual inspection, and bag inspection conducted by Barclays Center Security personnel. Security screenings are designed to detect prohibited items from entering the venue.

Please visit our Barclays Center page at Facebook.com

Barclays Center has family restrooms available on all levels of the arena.

Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest in need at every Barclays Center event. The primary First Aid is located on the Ticketmaster Main Concourse near the Brooklyn Marriott Guest Services Center. A secondary location is on the MetroPCS Upper Pavilion near Section 212.

In addition, Barclays Center is equipped with Automatic External Defibrillators (AED). Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.
 

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Barclays Center and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.

Guests may not bring food and/or beverage items into the arena during events. Glass bottles or metal canisters are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Services Centers will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact a Levy Representative at 917-618-6300.

The General Admission area, located on the floor of the arena, is standing room only and there are no seats. Guests with GA Floor tickets must enter at the EmblemHealth Atlantic Avenue Entrance. Guests wishing to arrive early are encouraged to line-up no earlier than 9:00AM. Doors will open at the same time for all guests. After entering the building, all guests with GA Floor tickets will receive a wristband to access the floor and will be instructed to select aisles which have access to the floor.

We are proud to offer Gluten Free food options at Barclays Center events. For more information please contact Levy Restaurants at 917-618-6300.

Barclays Center is committed to sustaining LEED Silver Certification and being in alignment with the AEG 1EARTH program. AEG 1EARTH is AEG's environmental commitment. By acknowledging that we all share 1EARTH, we can understand how our operations affect the planet and how responsible decisions can improve the environment, our communities and our business.

In addition, Barclays Center is committed to recycling in all areas of the arena. Recycling bins are located on both the Ticketmaster Main Concourse and Metro PCS Upper Pavilion for guest use and in back of house areas for arena employees.
 

For information regarding Group Sales Ticketing please call 877-77-BKTIX or email groups@bknets.com.

Barclays Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please refer to our Code of Conduct.

Brooklyn Marriott Guest Services Centers are located on the Ticketmaster Main Concourse across from Section 12/112 and on the MetroPCS Upper Pavilion behind Sections 212. These centers are designed to provide information to guests with questions, concerns, or issues during Barclays Center events. In addition, Brooklyn Marriott Guest Services Centers provide assistance to guests with disabilities (see Disabled Services A-Z Guide).

Guests may contact the nearest Usher or Security Officer if there is a spill or Housekeeping concern during an event.

Please see Accommodations

Barclays Center reserves the right to deny entry to visibly impaired guests. Any impaired guest causing a disturbance during an event will be asked to leave the facility and may be subject to arrest

To purchase tickets to an event from an international location, please visit TicketMaster.com. Tickets purchased internationally will be available for pick up on the day of the event at will call only. International tickets will not be mailed.

Free Internet/Wi-Fi access is available to all guests at Barclays Center events. 

Laptops or any type of personal computers or tablets will be admitted inside of the Barclays Center, however; guests are not permitted to use these items inside of the seating bowl to ensure that guests are not disturbed in surrounding areas. These items may be used in personal suites or around the concourse areas of the building. 

Barclays Center has five levels of the arena:

• Event Level
• Ticketmaster Concourse (Main Concourse Street Level)
• Barclays Suite Level A
• Suite Level B
• MetroPCS Upper Pavilion

Barclays Center has an exclusive concessionaire agreement with Levy Restaurants. Levy Restaurants, founded in Chicago in 1978, is recognized as one of America’s fastest growing and most critically acclaimed restaurant companies, and is the leader in premium sports and entertainment dining. Levy was recently named one of the 10 most innovative companies in sports in the world by Fast Company magazine. The company’s diverse portfolio includes award-winning restaurants such as James Beard Award-winning Spiaggia in Chicago, Fulton’s Crab House, Portobello and Wolfgang Puck Grand Café at Walt Disney World Resort, renowned sports and entertainment venues like Churchill Downs in Louisville, STAPLES Center in Los Angeles, and American Airlines Arena in Miami, and events including the Super Bowl, World Series, U. S. Open, Kentucky Derby, NHL and NBA All-Star Games and the GRAMMY® Awards.

Lost children/guests should be directed to any one of our Brooklyn Marriott Guest Services Centers, located on the Ticketmaster Main Concourse and the MetroPCS Upper Pavilion. The employee will immediately notify a supervisor that they have received a report of a lost / missing child, (referred to as a Code Adam), and the Supervisor in turn, will immediately notify the Security Command Center and all other Departments. Parents looking for a lost child should contact the nearest Guest Services Staff Member or Security Officer. For safety reasons Barclays Center is unable to make in-arena announcements for lost children or guests.

All lost and found items are taken to Brooklyn Marriott Guest Services Centers during events, located on the Ticketmaster Main Concourse and MetroPCS Upper Pavilion. During an event, guests should visit a Brooklyn Marriott Guest Services Center to inquire about lost items. After an event, contact Lost and Found at 917.618.6185 or email LostandFound@BarclaysCenter.com with a description of the item and the date the item was lost. Barclays Center management assumes no responsibility for items lost at events.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Barclays Center does not process meet and greet requests. Please contact the individual team or artist through their website.

Nets Merchandise can be found in the Adidas Nets Shop located near the Geico Atrium. Nets Merchandise is also sold in front of the EmblemHealth Dean Entrance, EmblemHealth Atlantic Entrance, and on the East side of the MetroPCS Upper Pavilion.

To inquire about singing the National Anthem at any Barclays Center event, please email GuestServices@BarclaysCenter.com. Your request will be forwarded to the appropriate persons.

 Barclays Center has limited parking available for events. We encourage our guests to use public transit to travel to and from the venue. Please visit www.barclaysparking.com pricing and availability.

The following is a partial list of prohibited items that are not permitted inside the venue. Barclays Center Management reserves the right to prohibit other items as deemed necessary.

During hockey games at Barclays Center, protective netting is hung above the glass behind both goals. This precaution limits the amount of pucks that leave the ice at each end of the rink and enter the seating area. Although the netting adds an extra precaution, we remind all guests to stay alert at all times while the puck is in play.

The Barclays Center will be one of the most accessible sports and entertainment venues in the area. Centrally located at the intersection of Atlantic and Flatbush Avenues, it will be served by New York’s third-largest transportation hub. Visitors will have the option of taking 9 different subway lines and the LIRR, just 8 minutes from Wall Street, 18 minutes from Penn Station, and 20 minutes from Times Square or Grand Central Station. The Brooklyn and Manhattan Bridges also provide easy access from Manhattan, while the Holland Tunnel is a quick drive away.

Trains: 2, 3, 4, 5, B, D, N, R, Q and LIRR.
The 2, 3, 4, 5, B, Q stop at Atlantic Ave.
The D, N, R stop at Atlantic Ave-Pacific St.
The LIRR stop is at Atlantic Terminal located on Flatbush Ave and Atlantic Ave.

Buses: The Flatbush/Atlantic Ave area is serviced by the B41and B45buses.
 

There will be MetroPCS phone charging stations located on the North and South side of the Ticketmaster Main Concourse and MetroPCS Upper Pavilion for guests’ use.

Pucks that go into the seating area during hockey games may be kept by the guest who catches it. Please note that while protective netting is put in place at each end of the rink, pucks may still enter the seating area and can cause serious injury. We remind all guests to stay alert at all times while the puck is in play.

To listen live to a sporting event while inside Barclays Center, guests may go to our internal radio channels 660 WFAN or 1280 WADO (Spanish). When there is a conflict with simultaneous game schedules, please check Bloomberg 1130 or The Apple 970 as alternatives.

Barclays Center has a “No Re-Entry” policy for all events.

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras/camcorders and audio recording devices.

Any equipment not conforming to these rules must be removed from the premises or left at the Brooklyn Marriott Guest Services Center on the Ticketmaster Main Concourse during the event.

For Nets games, only those with lower bowl seats and suite level access can make reservations to dine at the 40/40 Club Restaurant by American Express on Barclays Suite Level A. For non-Nets game, any guest attending the event may make a reservation. American Express cardholders can make reservations through their American Express Concierge for any event. All guests wanting to dine before an event MUST also have a valid event admission ticket. Guests may make reservations by calling 917-618-6340.

Restrooms are located on every level of the arena.

For information regarding the purchase of season tickets, please visit BrooklynNets.com.

Seats at Barclays Center vary in size. Seats will be between approximately 17” to 22” in width.

For safety purposes, all guests entering Barclays Center will be searched and have their belongings scanned. Barclays Center reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from Barclays Center.

Barclays Center is pleased to offer sign language interpretation during concerts/special events for guests with hearing impairments. Requests for this service must be received at least 3 weeks after the on sale date. Please email ADA@barclayscenter.com for more information. 

Unless otherwise specified by teams and/or event officials/management, Barclays Center welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

• Item may not be larger than 11” x 17” in size
• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not obstruct any sponsors/advertisers signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Barclays Center management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Barclays Center management
• Items may not contain any website or advertising materials.

Smoking is not permitted in the arena at any time. The immediate area around the arena is also a non-smoking campus. There is no re-entry.

Barclays Center's Special Events Department can assist in planning and hosting private events. For more information, please see contact Barclays Center booking department, or email eventspace@barclayscenter.com

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited.

Guests are encouraged not to bring strollers to the arena. Strollers are not permitted in the seating sections of the arena due to potential safety hazards, however; strollers may be checked into our Main Brooklyn Marriott Guest Services Center, located on the Ticketmaster Main Concourse. Strollers are allowed in suites.

Barclays Center offers over 100 suites with size and price points to fit all needs. Your Barclays Center suite also includes: VIP services and amenities, access to the private clubs and restaurants, and access to the premium suite level concourse. In compliance with the Americans with Disabilities Act, all Suites are wheelchair accessible.

Guests needing to call a taxi may go to any one of our Guest Services Centers for assistance. The designated taxi stand is located across the street from the arena along Atlantic Avenue.

All Barclays Center staff members and partners will undergo Techniques for Effective Management (T.E.A.M) Training to ensure that alcohol is served responsibly and that alcohol related incidents are managed appropriately.

Please contact our Box Office at 917-618-6700 for information regarding ticket pricing and availability. Barclays Center requests that all tickets are pre-printed prior to arrival for an event. Barclays Center is NOT able to scan tickets on any electronic device; all tickets must be presented in a hard, paper form to gain entry to the Center.

Ticketmaster account holders ONLY who were are unable to print tickets prior to entering the event can visit the American Express Box Office for further assistance. Barclays Center’s American Express Box Office will not print tickets for guests who purchased through a third party ticketing vendor.
 

To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through authorized outlets only (Ticketmaster). Barclays Center will not be responsible for validating tickets that were not purchased through an authorized outlet.

We are unable to relocate guests based on vertigo issues.

Water/drinking fountains are located on all levels throughout Barclays Center.

Our Brooklyn Marriott Guest Services Center provides complimentary wheelchair escorts to guests when requested. Escorts are available at any entrance when doors open for all guests. 

Will call will be available at the Ticketmaster kiosks located in the Geico Atrium and EmblemHealth Dean Entrance. Will call is also available for pick up at the American Express Box Office located in the Geico Main Atrium. American Express Box Office will not accept third party will call.