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Disabled Services A to Z Guide

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Barclays Center staff would like to welcome members of our disabled community to the arena, a state-of-the-art sports and entertainment destination.

It is our hope that this information, which explains our services, programs and policies, will make your visit to our building a truly enjoyable and memorable experience.

Access-A-Ride Bus Stop

The Access-A-Ride bus stop at Barclays Center is located on Atlantic Avenue, between Ft. Greene Place and 6th Avenue. The stop is situated on the South Side of Atlantic Avenue, adjacent to the arena, and is nearest the IdentoGO Atlantic Avenue Entrance.

Assisted Listening Devices

Barclays Center has been equipped with the most advanced assisted listening devices (ALD). Headsets and receivers are available at no charge at Guest Services. A driver’s license, credit card, or some form of identification will be required as a deposit. Guests who choose to bring their own headset and receiver may access the system on a standard FM broadcast.

ATMs

Accessible Automatic Teller Machines (ATMs) are located on the Main and Upper Concourses.

Barclays Center Seating Chart

Comments, Questions, Suggestions

Meeting the needs of our patrons with disabilities in the Barclays Center is a never-ending commitment. In our quest to continually improve accessibility, we ask that you contact us with your comments, questions and/or suggestions:

Barclays Center
Attn: Guest Services Department
620 Atlantic Avenue
Brooklyn, NY 11217

(917) 618-6111

Email: guestservices@barclayscenter.com

Concession Stands and Team Store

Every concession stand and bar, along with the Brooklyn Fanatics Team Store, is accessible to guests with disabilities. If assistance is required, please contact the nearest staff member.

Guest Services

Brooklyn Marriott Guest Services Centers are located on the Main Concourse and Upper Concourse. The trained staff can dispense assistive listening receivers & headsets and alternative format materials.

Elevators

Elevators for guests with disabilities are available in Barclays Center on the Main Concourse, Lower Suite Level, Upper Suite Level and Upper Concourse. Predesigned elevators leading to the Event Level are also available for guests with ADA needs. Guest Services escorts can be provided when guests with disabilities are in need of event level access.

Emergencies

Barclays Center personnel have been trained in proper emergency preparedness.

Escalators

Escalators are located on the north and south sides of the arena, connecting the Main Concourse and the Upper Concourse, and at the VIP Entry, connecting the Main Course and the Lower Suite Level.

Induction Loop Locations

TICKETMASTER MAIN CONCOURSE

  • Brooklyn Bangers & Dogs (near section 108/8)
    North side
  • Nathan's (near section 124/24)
    South side
  • Nets Shop by adidas (near section 123-122/ 23-22)
    South side
  • Brooklyn Marriott Guest Services Center (near section 112/12)

AMERICAN EXPRESS BOX OFFICE

  • GEICO ATRIUM ENTRNACE
    2 ticket-selling windows
  • INDENTOGO DEAN ENTRANCE
    1 ticket selling window

THE BROOKLYN HOSPITAL CENTER UPPER PAVILION

  • NATHAN'S (near section 207)
    North side
  • BROOKLYN BANGERS & DOGS (near section 225)
    South side

Interpreting Services

Patrons requiring sign language interpretation services for any games or events at Barclays Center should contact our Guest Services Department at least one week in advance of the event.

Mobility Device Storage and Medical Bags

Storage available at guest services located at Section 12 on the main concourse and Section 212 on the upper concourse.

Restrooms

All public restrooms are accessible to our patrons with disabilities.

Sensory Inclusive

  • Barclays Center is certified as a sensory inclusive venue.
  • Our arena Guest Services staff are required to participate in ongoing trainings about how to recognize sensory needs and ways to best communicate with guests who have those needs.
  • Additionally, we have 50 of KultureCity’s sensory bags available for fans who need them, free-of-charge. These sensory bags contain a variety of items to help guests manage sensory overload, including comfortable noise-cancelling headphones, fidget toys, a visual feeling thermometer, lap-pads, and a KultureCity VIP lanyard to help staff easily identify these guests. These items are designed to reduce overstimulation and noise overloads and aim to create a more enjoyable fan experience for all. Sensory bags can be picked up at our Guest Services centers, located at sections 12 and 212.
  • Barclays Center has a designated sensory room that serves as a dedicated space in the arena for those who may need a quieter and more secure environment. The Greyson Mathews Sensory Room is located near section 17 and will be open to individuals with sensory processing sensitives during all events at Barclays Center. Fans interested in using the space may check-in with our Guest Services centers, located at sections 12 and 212.

Service Animals

Animals are not allowed in Barclays Center, however, an exception is made for patrons with service animals. Please contact our Guest Services Department if any accommodations are required.

Smoking

Barclays Center is a SMOKE-FREE environment.

Ticket Information

Please visit SeatGeek FAQ for ticket information.

Wheelchair & Companion Seating

Barclays Center provides wheelchair and companion seating with appropriate sight lines on all levels. Barclays Center team members can guide guests with mobility challenges to their seating location and to other amenities. Be advised that Center personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair & companion seats.